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- Ensure that the DB host name is correct and accessible from the machine running Celoxis. To verify, open a command prompt on the Celoxis machine and ensure that the command ping host-name
runs successfully. - The DB port is open and accepting connections.
- In case of SQL Server 2005/2008, the TCP/IP node is enabled. For steps, refer here.
- In case, you have changed the default port of the database, it should be mentioned in the license request.
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For more troubleshooting, refer here. If you still have issues after referring the above checklist, drop a mail to support@celoxis.com with the exact error message (preferably a screenshot) and the debug bundle |
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