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Celoxis allows you to use alias for creating an a custom app item. Let us look at how it works.

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In Celoxis,

• You have added the a mapping such mails such that emails received by Celoxis at bugs@acme.com are redirected to celoxis+NI-17f-2433@acme.com  for creating the an app item i.e bug
  (bugs@acme.com:celoxis+NI-17f-2433@acme.com)

1. Joe send sends an email to bugs@acme.com from his mail email client with the email in the format required to create an app item.
   The mail email client then connects to the mail server for sending the mail. 
2. Once the mail server receives the mail, it checks the following:
   1. The To from the email to very if verify if the mail is from an authenticate user.
   2. The From to verify if its knows the recipient. Here, the recipient is bugs@acme.com. The mail server then checks if there is any forwarder for this.
   3. The mail server than then deposits the mail email in the mail-box for "celoxis".
3. Celoxis connects to the mail server periodically to check if there are any mailsemails. 
4. Now, Celoxis finds that in its mail box, there is an email in which the To is bugs@acme.com
   So, the application looks if there is any email alias set for the same address; which it finds as celoxis+NI-17f-2433@acme.com and hence understand understanding that with this information an app item is to be created.
5. Celoxis now creates an app item using the email details.

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