Change Request help app helps you track and implement the request made for changes in an organizationany change requests in the system.
Workflow Steps:
- When a new Change Request is initiated it is in 'Impact Analysis' state.
- On performing Impact Analysis, the Change Request can either be 'Rejected' due to large impact, or can be chosen for implementation.
- Once the implementation is complete, the Change Request enters the 'Implemented' state, after which it is scheduled for testing.
- During testing, if any issues are found, the Change Request is send back to the implementation team.
- Once testing is complete, the Change Request is moved to 'Tested' state, after which it is 'Deployed' and 'Closed'.