Celoxis provides a powerful way to trigger your app items by external users (without Celoxis logins) or by other applications. Custom Apps can be initiated by emails. Emails can either be free form (sent by people) or structured (generated by filling a web form).
Direct Interface
This helps configure your app items so that they can be initiated by a simple email. Each custom app has a unique email . Say for example you address to which the email must be sent. A mail sent to this email address will trigger off the app item. For example you may have a Help Desk -desk app that you wish to be triggered by a person sending mail to a specific email address. Celoxis will generate an email address to be used. A mail sent in a specific format to that email address will trigger off the app item.
Indirect Interface
If This helps you have integrate an existing system which you integrate into with one of your app items, you can use the Indirect interface to do that. Alternately you can also design a new application that triggers off an app item in Celoxiscustom apps. For example , you can create have a web form which accepts certain information and sends off a mail which triggers the 'New Project Request' app itembased form on your web site that users fill and submit to initiate an App in Celoxis.