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1. Email account celoxis@acme.com which is also called the postman address.
2. An alias bugs@acme.com which forwards mail to the postman address. For this you will have to set a forwarder in your mail server.

In Celoxis,

• You have added the mapping such mails received by Celoxis at bugs@celoxis.com are redirected to celoxis+NI-17f-2433@acme.com  for creating the app item i.e bug
  (bugs@acme.com:celoxis+NI-17f-2433@acme.com)

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1. Joe send an email to bugs@celoxis.com from his mail client with the email in the format required to create an app item.
   The mail client then connects to the mail server for sending the mail. 
2. Once the mail server receives the mail, it checks:
   1. The To from the email to very if the mail is from an authenticate user.
   2. The From to verify if its knows the recipient. Here, the recipient is bugs@celoxis.com. The mail server then checks if there is any forwarder for this which in our example is rge postman address 
      i.e celoxis@acme.com
   3. The mail server than deposits the mail in the mail-box for "celoxis".
3. Celoxis connects to the mail server periodically to check if there are any mails. 
4. Now, Celoxis finds that in its mail box, there is an email in which the To is bugs@celoxis.com
   So, the application looks if there is any email alias set for the same address; which it finds as celoxis+NI-17f-2433@acme.com and hence understand that with this an app item is to be created.
5. Celoxis now creates an app item using the email details.

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