Debug bundle is a ZIP file containing your log files and other configuration. It helps our engineers and support representatives and results in a speedy resolution. To send us the debug bundle :
- Stop the application. Now, delete the file at the location <install-directory>/psa_X.X.X/psa_x.y.z\webapps\psa\WEB-INF\logs and delete the celoxis.log file here.
- Start the application.
- Reproduce the issue i.e follow the steps causing the issue/error.
- Log in as a user having administrator privileges.
- Click on Administration from top-right under the user photo and then Site Settings OR type following in the browser: http://<your-server-name>:<port-number>/psa/site.Admin.wm?
You might be prompted for a password. - On the new page, click on Download Debug Bundle.
- You will be prompted to save a ZIP file. Save it on your computer.
- Attach the file to your support ticket.
In case and upgrade/install has failed OR you are not able to start the application, go to the following location and send us the file:
- Go to <Celoxis-install-directory>\psa_x.y.z\webapps\psa\WEB-INF\logs
- Zip the entire logs directory and send it to us.
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It is important that you send us the log file immediately after reproducing the issue. Else, the log files will be overwritten and we will not be able to investigate further. |
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