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- Email account celoxis@acme.com which is also called the postman address.
- An alias bugs@acme.com which forwards mail to the postman address. For this you will have to set a forwarder in your mail server.
In Celoxis, you
- You have added the mapping such mails received by Celoxis at bugs@celoxis.com are redirected to celoxis+NI-17f-2433@celoxis.com for creating the app item i.e bug
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- Joe send an email to bugs@celoxis.com from his mail client with the email in the format required to create an app item.
The mail client then connects to the mail server for sending the mail. - Once the mail server receives the mail, it checks:
- The To from the email to very if the mail is from an authenticate user.
- The From to verify if its knows the recipient. Here, the recipient is bugs@celoxis.com. The mail server then checks if there is any forwarder for this which in our example is rge postman address
i.e celoxis@acme.com - The mail server than deposits the mail in the mail-box for "celoxis".
- Celoxis connects to the mail server periodically to check if there are any mails.
- Now, Celoxis finds that in its mail box, there is an email in which the To is bugs@celoxis.com
So, the application looks if there is any email alias set for the same address; which it finds as celoxis+NI-17f-2433@celoxis.com and hence understand that with this an app item is to be created. - Celoxis now creates an app item using the email details.
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