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Celoxis has a basic Workflow app configured to handle Issues. You need to initiate a workflow of type "Issue". For details, click here.

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Workflow Steps:

1. Customer or a User reports an Issue.
2. The issue is in 'Unresolved' state now. A user from the issue-handling team will assign it to himself.
3. The following actions can be performed on the issue:
   1. The person working on it can mark the issue resolved. The issue then moves to 'Resolved' state.
   2. The person responsible for it can put it on 'On Hold' state for reasons like insufficient information, other priorities, etc.
4. The issue will move to 'Unresolved' state till it is 'Resolved' by the assignee.