1 One week prior to your account expiration, your users will see an appropriate warning message when they log into the system. The day after your account expires, your account will be locked. To reactivate your account, you will need to log in as 'Administrator' user. If you do not have your Administrator user password, please open a support ticket (Submit a Request) to obtain it. an user with Administrator privileges.
Renew Account
This option 'extends' the expiration date of your existing licenses. This should be used if you wish to extend the duration of your current licenses. Do NOT use this to add more licenses.
For example -- You have a 10 user license valid till 12 Aug 2012. On the 13th of Aug, you will be locked out from your account and will require to renew your account. If you select this option it will take you to a screen where your current 'active' license count is populated for convenience. In this example, it will be pre-populated with 10. If you wish to reduce or increase this count, change the number, select the appropriate package and renew. If you reduce this count, and you have higher a higher number of active licensed users, you will first need to /wiki/spaces/DOC/pages/10485815 those deactivate those after your purchase. For this you will need to login as the 'Administrator' user.
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