Celoxis provides a powerful way to trigger your processes by external users (without Celoxis logins) or by other applications.Custom Apps can be initiated by emails. Emails can either be free form (sent by people) or structured (generated by filling a web form).
Direct Interface
This helps configure your processes app items so that they can be initiated by a simple email. Each custom app has a unique email address to which the email . Say for example you have a Help Desk process that must be sent. A mail sent to this email address will trigger off the app item. For example you may have a Help-desk app that you wish to be triggered by a person sending mail to a specific email address. Celoxis will generate an email address to be used. A mail sent in a specific format to that email address will trigger off the process.
Indirect Interface
If This helps you have integrate an existing system which you integrate into with one of your processes, you can use the Indirect interface to do that. Alternately you can also design a new application that triggers off a process in Celoxis. For example, you can create a web form which accepts certain information and sends off a mail which triggers the 'New Project Request' process. custom apps. For example you have a web based form on your web site that users fill and submit to initiate an App in Celoxis.
Email Aliases
The emails generated in the Direct or Indirect email are long and not easy to remember. You would want your users/clients to be able to create app items by sending an email to a simple email address like bugs@acme.com OR todos@acme.com
You can achieve this by using Email aliases which is a user-friendly address instead of the long system generated addresses.
For SaaS user,
- You need to create this user-friendly address on your Email servers.
- Once, this is created, send this address to us with the system-generated email address.
- We will then tell you the forwarder that you need to set for this on your email address.
This normally takes a day after which you can start using the email alias.
For On-Premise users, refer here.