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Celoxis has a basic app configured to handle Issues. With Celoxis Issue tracking App, you can manage and maintain list of issues for your projects.

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Workflow Steps:

  1. Customer or a User user reports an Issue.The issue is in 'Unresolved' state now. A user from the issue-handling team will assign it to himself.
  2. The following actions can be performed on the issue:The person working on it can mark the issue resolved. The issue then moves to 'Resolvedadded issue goes into the 'Unresolved' state.
  3. The person responsible for If more information or clarification is needed, it can be put it on 'On Hold' state for reasons like insufficient information, other priorities, etc.
  4. The issue will move to 'Unresolved' state till it is Once the issue is resolved, it moves into the 'Resolved' by the assigneestate.