Celoxis has a basic app configured to handle Issues. With Celoxis Issue tracking App, you can manage and maintain list of issues for your projects.
Workflow Steps:
- Customer or a User user reports an Issue.The issue is in 'Unresolved' state now. A user from the issue-handling team will assign it to himself.
- The following actions can be performed on the issue:The person working on it can mark the issue resolved. The issue then moves to 'Resolvedadded issue goes into the 'Unresolved' state.
- The person responsible for If more information or clarification is needed, it can be put it on 'On Hold' state for reasons like insufficient information, other priorities, etc.
- The issue will move to 'Unresolved' state till it is Once the issue is resolved, it moves into the 'Resolved' by the assigneestate.