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Change Request help you track and implement the request made for changes in an organization.

 

Workflow Steps:

  1. When a new Change Request is initiated it is in 'Impact Analysis' state. 
  2. On performing Impact Analysis, the Change Request can either be 'Rejected' due to large impact, or can be chosen for implementation.
  3. Once the implementation is complete, the Change Request enters the 'Implemented' state, after which it is scheduled for testing.
  4. During testing, if any issues are found, the Change Request is send back to the implementation team. 
  5. Once testing is complete, the Change Request is moved to 'Tested' state, after which it is 'Deployed' and 'Closed'.
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