Below are few errors that you may encounter while syncing time entries with QuickBooks Online.
- Error: Employees Missing in QuickBooks Online
Solution:-
This error occurs when the user's name in Celoxis and QuickBooks Online company is not identical or the user is not available QuickBooks Online.
a. Confirm if user has been set up in QuickBooks Online
b. Make sure that the Name in Celoxis matches the Display Name in QuickBooks Online. - Error: Customers Missing in QuickBooks Online
Solution:-
This error occurs when the client's name in Celoxis and QuickBooks Online is not identical or the client is not available in QuickBooks Online.
a. Confirm if client has been set up in QBO
b. Make sure that the Name in Celoxis matches the Display Name in QuickBooks Online. - Error: Time codes Missing in QuickBooks Online
Solution:-
This error occurs when the time code's name in Celoxis and QuickBooks Online is not identical or the time code (service item) is not available in QuickBooks Online.
a. Confirm if the service item has been set up in QBO
b. Make sure that their names are identical. - Error: ERROR CODE:3200, ERROR MESSAGE:message=ApplicationAuthenticationFailed; errorCode=003200; statusCode=401, ERROR DETAIL:null
Solution:-
This error may occurs due to various reasons (e.g.access token expired or Connection between Quickbooks Online and Celoxis is disconnected)
a. Please ask the admin to disconnect and reconnect to QuickBooks Online.