Celoxis has a basic app configured to handle Issues.
Workflow Steps:
- Customer or a User reports an Issue.
- The issue is in 'Unresolved' state now. A user from the issue-handling team will assign it to himself.
- The following actions can be performed on the issue:
- The person working on it can mark the issue resolved. The issue then moves to 'Resolved' state.
- The person responsible for it can put it on 'On Hold' state for reasons like insufficient information, other priorities, etc.
- The issue will move to 'Unresolved' state till it is 'Resolved' by the assignee.