Celoxis allows you to use alias for creating an custom app item. Let us look at how it works.
Assume that you have created the following on your mail server:
- Email account celoxis@acme.com which is also called the postman address.
- An alias bugs@acme.com which forwards mail to celoxis@acme.com. For this you will have to set a forwarder in your mail server.
In Celoxis,
- You have added the mapping such mails received by Celoxis at bugs@acme.com are redirected to celoxis+NI-17f-2433@acme.com for creating the app item i.e bug
(bugs@acme.com:celoxis+NI-17f-2433@acme.com)
- Joe send an email to bugs@acme.com from his mail client with the email in the format required to create an app item.
The mail client then connects to the mail server for sending the mail. - Once the mail server receives the mail, it checks:
- The To from the email to very if the mail is from an authenticate user.
- The From to verify if its knows the recipient. Here, the recipient is bugs@acme.com. The mail server then checks if there is any forwarder for this.
- The mail server than deposits the mail in the mail-box for "celoxis".
- Celoxis connects to the mail server periodically to check if there are any mails.
- Now, Celoxis finds that in its mail box, there is an email in which the To is bugs@acme.com
So, the application looks if there is any email alias set for the same address; which it finds as celoxis+NI-17f-2433@acme.com and hence understand that with this an app item is to be created. - Celoxis now creates an app item using the email details.
If your app item is not created, try sending the email to celoxis+NI-17f-2433@acme.com directly from your email client. If the app item is created, it means that either:
- Your Incoming email is not setup properly. For debugging, refer here.
OR - Your email server is not forwarding the email to Celoxis.