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You need to initiate a Workflow of type "Bug". For details, click here.

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Our Bug tracking App lets you keep track of all reported bugs and defects in software development projects.

Workflow Steps:

1. User reports a bug.
2. Bug is set in the 'In Verification' state and assigned to the QA Manager (defined as a State Manager) who can do one of the following
   
   1. Seek further clarification on the bug from the client
   2. Assign to someone from his/her team for verification
   3. Verify themselves if it is a bug or not
3. If Not a bug, then Close the item and inform the customerElse if bug, user
4. Otherwise flag it as a Bug and assign to someone from the Engineering team who will work on the fix
5. When fixed, they can mark ready it Ready for Retest and assign to someone from QA team who will test the bugfix
   
   1. If fixed, marks as Pass and assigns back to Engineering then QA can mark as the bug as Passed and close it, informing the user.
   2. If not fixed, marks as Fail and assigns then QA can mark the bug as Failed and assign back to Engineering for fixing
   3. Engineering refixes can fix the bug and marks again mark it for Retest and assigns back to QA
   On Pass, Engineering marks the bug as Closed which assigns
   1. , assigning it back to the
   Requestor

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1. 1. QA