When you want to start a workflow an app item under a specific state in a Workspace, this method is used. For instance, a New Help Desk process is initiated in the workspace handling these requests when the customer sends an email to a particular address.
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- On the main menu, click Settings, and then click Company.
- Under Workflows section Apps section, click Email Integration.
- Under the Direct Email Interface section click on Find Email Address.
- Select the appropriate Workflow from App from the drop-down list and click on Next.
- From the Workspace drop-down list, select the required Workspace.
- From the State drop-down list, select state.
- Click on Submit.The An email address for that particular category and state is shown.
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- your app is created which will then create
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- app items under the
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- selected Workspace and State.