When you want to start a workflow under a specific state in a Workspace, this method is usedThis method allows anyone to initiate an App by sending a email to a unique email address. The email address has encoded information about the App, Workspace and the specific state the item must be placed. For instance, a New Help Desk process is initiated in the workspace handling these requests when the customer sends you want a Support Ticket to be initiated when your customers send an email to a particular given address.
Direct Email Interface:
- On From the main menu, click Settings, and then click Companyon
and then Company Settings. - Under Workflows section Apps section, click Email Integration.
- Under the Direct Email Interface section click , click on Find Email Address.
- Select the appropriate Workflow from App, Workspace, State from the drop-down list and click on Next.
- From the Workspace drop-down list, select the required Workspace.
- From the State drop-down list, select state.
- Click on Submit.
- The email address for that particular category and state is shown.
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- Submit. An email address for your app is created which will then create
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- app items under the
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- selected workspace and
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- state.