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When you want to start an app item under a specific state in a Workspace, this method is usedThis method allows anyone to initiate an App by sending a email to a unique email address. The email address has encoded information about the App, Workspace and the specific state the item must be placed. For instance, a New Help Desk process is initiated in the workspace handling these requests when the customer sends you want a Support Ticket to be initiated when your customers send an email to a particular given address.

Direct Email Interface:

1. On From the main menu, click Settings, and then click Companyon Image Added and then Company Settings.
2. Under Apps section, click Email Integration.
3. Under the Direct Email Interface section click , click on Find Email Address.
4. Select the appropriate App, Workspace, State from the drop-down list and click on Next.
5. From the Workspace drop-down list, select the required Workspace.
6. From the State drop-down list, select state. 
7. Click on Submit.  An email address for your app is created  which created which will then create app items under the selected Workspace workspace and Statestate.