Workflow Timeout Policy

Timeout Policy determines what the process should do after a certain time has elapsed in a state. e.g. In a bug tracking system, if the bug remains in state "new" for 24 hours then it may be required to notify the manager. Similarly in a help-desk system, it may be organization policy to move requests to state "Closed" after 3 days of inactivity.

1. Go to Settings and click on Company.
2. Under the Workflow section, click on Workflow.
3. Point to the workflow for which you want to define the timeout policy.
4. Click on the clock shaped icon to set the policy.
5. Click on  .
6. Give a suitable Name to the timeout policy.
7. Under 
   1. For the State listed, define the for hours depending on the priority if the Workflow.
   2. You can either do a state transition when the timeout occurs 
      OR
      Ask the User to enter the Timeout for the state by clicking on Override. In this case when doing a transition, you can set the date and time for the new state for timeout.
   3. You can mark the Flag as Delayed for that state. The process will show up as Delayed after the timeout occurs.
8. Click on Save.

After you have created the time+out policy, you can go and attach it to your Workflow.

1. Point to the Workflow to which you want to add the timeout policy you have created above.
2. Click on the pencil shaped icon to edit the Workflow.
3. Navigate to the Timeout Policies tab.
4. Under the appropriate Workspace, select the timeout policy.
5. Click on Save.