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  1. How do I disable all email notifications?
    1. From the main menu, go to Settings > Site and then click Edit Site Settings. 
    2. Click on the Outgoing Mail tab.
    3. Un-check the Enable Email Notifications option and click on Save. 
    4. Restart the application.

  2. How does a user customize the emails that he/she receives?
    Any user can customize their own email notifications. 
    1. From the main menu bar, point on your photo and click on My Settings.
    2. Under the Preferences tab, you can select/un-select the notifications from the Notifications section.

  3. Sending email fails for email addresses external to the organization. Why?
    When the application tries to send an email to an external address, it contacts your SMTP server and asks it to relay the email. Your SMTP server is responsible for relaying, not the application. The configuration of this server determines whether such relaying is allowed, and which addresses are considered internal vs. external.
    Check the following:
    1. Whether your email client is configured with the same server as that configured for Celoxis. It should in most cases be the same.
    2. Check whether you have SMTP authentication enabled in Celoxis and whether the authentication type, the user name and password are correct.
    3. Contact your system administrator and ask him/her to check one of the bounced email and/or mail server log files. It will most likely have a reason on why the email is being rejected.
    If you still don't understand, forward one of the bounced email (as attachment, not inline) to our support team and we will assist you.

  4. Can I use a GMail account for Celoxis?
    Yes. GMail is a free, secure and reliable alternative to creating accounts for Celoxis on your email server. Instead of creating an email account with your ISP, you can create an email account for Celoxis (say user name like celoxis.abc@gmail.com) in GMail. Sample settings are shown below. Replace celoxis.abc and celoxis123 with your GMail user name and password.
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