Common errors while syncing entries

Below are few errors that you may encounter while syncing time entries with QuickBooks Online. 

1. Error: Employees Missing in QuickBooks Online                                 
   Reason: 
   This error occurs when the user's name in Celoxis and QuickBooks Online company is not identical or the user is not available QuickBooks Online. 
   
   Solution:
   a. Confirm if user has been set up in QuickBooks Online
   b.  Make sure that the Name in Celoxis matches the Display Name in QuickBooks Online. 
   
   
2. Error: Customers Missing in QuickBooks Online 
   Reason: 
   This error occurs when the client's name in Celoxis and QuickBooks Online is not identical or the client is not available in QuickBooks Online.  
                               
   Solution:
   a. Confirm if client has been set up in QBO
   b. Make sure that the Name in Celoxis matches the Display Name in QuickBooks Online. 
   
   
3. Error: Time codes Missing in QuickBooks Online
   Reason:
   This error occurs when the time code's name in Celoxis and QuickBooks Online is not identical or the time code (service item) is not available in QuickBooks Online.  
   
   Solution:
   a. Confirm if the service item has been set up in QBO
   b. Make sure that their names are identical.
   
   
4. Error: ERROR CODE:3200, ERROR MESSAGE:message=ApplicationAuthenticationFailed; errorCode=003200; statusCode=401, ERROR DETAIL:null
   Reason:
   This error occurs typically when your access token has expired.
    
   Solution:
   a. Please ask your admin to connect to QuickBooks Online from the Company Settings page in Celoxis.
   
   
5. Error: Feature Not Supported
   Reason:
   This error occurs when you connect to a QuickBooks Online Edition that does not support Time Entries
   
   Solution:
   a. You need upgrade your current version of QuickBooks Online to a version which supports Time Entries. For more information about supported features, please refer to QuickBooks website.