Direct Email Integration

This method allows anyone to initiate an App by sending a email to a unique email address. The email address has encoded information about the App, Workspace and the specific state the item must be placed. For instance, you want a Support Ticket to be initiated when your customers send an email to a given address.

Direct Email Interface:

1. From the main menu, click on user photo on top-right and then Administration.
2. Under Apps section, click Email Integration.
3. Under the Direct Email Interface section, click on Find Email Address.
4. Select the appropriate App, Workspace, State from the drop-down list and click Submit.  An email address for your app is created which will then create app items under the selected workspace and state.