Timeout Policies tab

Timeout policies help you define rules on what should happen if an app remains in a state for a given time.

Adding timeouts to your app is a two-step process.

Step 1: Create timeout policies

1. From the main menu, click on  and then Company Settings. 
2. Under the Custom Apps section, click on Apps.
3. For a particular app, click on the Timeout Policies icon.
4. Click on 
5. Give a suitable Name to the timeout policy.
6. Under 
   
   1. For the State listed, define the timeout (in hours) depending on the app's priority.
   2. You can either do a state transition when the timeout occurs 
      OR 
      Ask the User to enter the Timeout for the state by clicking on Override. In this case when doing a transition, you can set the date and time for the new state for timeout.
   3. You can also mark process as delayed by checking the 'Flag as delayed' option for that state. The process will show up as 'Delayed' after the timeout occurs.
7.  Click on Save.

You can define multiple timeout policies for your app.

Step 2: Define default time out policy

1. For a particular app, click on the Edit icon.
2. Go to Timeout Policies tab.
3. Select the appropriate workspace and specify the default timeout policy for that workspace.
4. Click on Save.